Help & Support
Answers to the things people ask us most. If yours is not here, write to us and a person will reply.
Get in touch
Email [email protected] and tell us what happened, what you expected instead, and which phone you are using. Screenshots help more than anything else.
I am not getting notifications
Open the app, go to your account, and check that Notifications is switched on under Settings. If it is on and nothing arrives, check that notifications are allowed for Science Facts Guru in your phone's own settings, and that battery saver is not holding background apps. Notifications also stay quiet late at night on purpose, and there is a daily limit so the app never floods you.
My subscription is not showing
Subscriptions are handled by Google Play, so they follow the Google account that paid, not the profile you signed in with. Make sure your phone is signed in to that Google account, then reopen the app. If it still does not appear, email us with the order number from your Google Play receipt.
I want to cancel or get a refund
Cancel any time from Subscriptions in the Google Play app. Your subscription keeps working until the end of the period you have paid for. Refunds are handled by Google Play under their refund policy, not by us, though we are happy to help you work out what happened.
My comment disappeared
Comments are checked against our community guidelines, and one that breaks them is hidden from other readers while staying visible to you. If you think that was a mistake, email us and quote the comment.
Someone else's comment is a problem
Use the report option on the comment itself. Reports are reviewed, and a comment that breaks the guidelines is hidden. Reporting is anonymous: the person who wrote it is never told who reported them.
The app is using too much space
Facts, images and audio are cached so they open instantly and work offline. Clear any of it from Cache storage under Settings in your account. Nothing you have saved, liked or answered is lost when you clear the cache.
Delete my account
Email [email protected] from the address you signed up with and ask us to delete your account. Everything tied to it goes within 30 days, as described in our privacy policy.